2017 winners

The Martin Williams Award for Contribution to the Credit Industry
Winner: Robert Skinner, Lending Standards Board, MAS, MAT

Technology

Sponsored by Marston Holdings

Best Credit & Collections Technology
Winner: npower

Data & Analytics Expertise
Winner: iwoca

Innovation in Customer Contact
Winner: TotallyMoney.com

Gamechanger
Winner: Carphone Warehouse and Equifax

Credit

Credit Risk Excellence
Winner: Investec Asset Finance

Best Consumer Credit Team
Winner: AXA Personal Direct & Retail Partnerships - Customer Accounts Team

Best Commercial Credit Team
Winner: Investec Asset Finance

Lending

Sponsored by Link Financial Outsourcing

Best Consumer Lender
Winner: Zopa

Best SME Lender
Winner: Nucleus Commercial Finance

Best SME Lender (Heavyweight division)
Winner: Investec Asset Finance

Lending for Everyone
Winner: Amigo Loans

Innovation in Lending
Winner: iwoca

Collections

Best Collections Team
Winner: HM Revenue & Customs - Field Force Central London

Best Law Firm for Collections
Winner: stevensdrake Solicitors

Best Specialist Collections & Recoveries Business
Winner: Phillips & Cohen Associates (UK)

Best Outsourced Collections Provider
Winner: Grosvenor Services, a part of Echo Managed Services

HMRC Customer Service Champion
Winner: Ian Sykes, HM Revenue & Customs

Customer Service Champion
Winner: Dominic Jones, Phillips & Cohen Associates (UK)

Conduct & Culture

Sponsored by Lowell Group

Outstanding Conduct in Collections
Winner: Nationwide Building Society

Best Company to Work for in Financial Services
Winner: GM Financial

Best Company to Work For in Collections
Winner: TDX Group

Fair Lender
Winner: Affordable Lending

Excellence in Treating Customer Vulnerability - Collections & Debt Management
Winner: Orbit and United Utilities

Excellence in Treating Customer Vulnerability – Lending
Winner: Nationwide Building Society