11.05.17 The Grosvenor House Hotel / London
The most prestigious credit industry awards scheme

#creditawards
020 7940 4835

2017 winners

The Martin Williams Award for Contribution to the Credit Industry
Winner: Robert Skinner, Lending Standards Board, MAS, MAT


Technology

Sponsored by Marston Holdings


Best Credit & Collections Technology
Winner: npower


Data & Analytics Expertise
Winner: iwoca


Innovation in Customer Contact
Winner: TotallyMoney.com


Gamechanger
Winner: Carphone Warehouse and Equifax


Credit


Credit Risk Excellence
Winner: Investec Asset Finance


Best Consumer Credit Team
Winner: AXA Personal Direct & Retail Partnerships – Customer Accounts Team


Best Commercial Credit Team
Winner: Investec Asset Finance


Lending

Sponsored by Link Financial Outsourcing


Best Consumer Lender
Winner: Zopa


Best SME Lender
Winner: Nucleus Commercial Finance


Best SME Lender (Heavyweight division)
Winner: Investec Asset Finance


Lending for Everyone
Winner: Amigo Loans


Innovation in Lending
Winner: iwoca


Collections


Best Collections Team
Winner: HM Revenue & Customs – Field Force Central London


Best Law Firm for Collections
Winner: stevensdrake Solicitors


Best Specialist Collections & Recoveries Business
Winner: Phillips & Cohen Associates (UK)


Best Outsourced Collections Provider
Winner: Grosvenor Services, a part of Echo Managed Services


HMRC Customer Service Champion
Winner: Ian Sykes, HM Revenue & Customs


Customer Service Champion
Winner: Dominic Jones, Phillips & Cohen Associates (UK)


Conduct & Culture

Sponsored by Lowell Group


Outstanding Conduct in Collections
Winner: Nationwide Building Society


Best Company to Work for in Financial Services
Winner: GM Financial


Best Company to Work For in Collections
Winner: TDX Group


Fair Lender
Winner: Affordable Lending


Excellence in Treating Customer Vulnerability – Collections & Debt Management
Winner: Orbit and United Utilities


Excellence in Treating Customer Vulnerability – Lending
Winner: Nationwide Building Society

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