2017 shortlist
Collections
Best Collections Team
VFS Financial Services - Collections, Service Centre North West
HM Revenue & Customs - Debt Management Telephone Centre, Livingston
HM Revenue & Customs - Field Force Central London
Best Law Firm for Collections
Mishcon de Reya - Credit Management Team
Mortimer Clarke Solicitors, part of Cabot Credit Management Group
Spratt Endicott Solicitors
Best Specialist Collections & Recoveries Business
Credit Management Group UK
Phillips & Cohen Associates (UK)
Best Outsourced Collections Provider
Allied International Credit (UK)
Grosvenor Services, a part of Echo Managed Services
Phillips & Cohen Associates (UK)
The Sigma Financial Group
Customer Service Champion
Dominic Jones, Phillips & Cohen Associates (UK)
Sarah Leach, AXA Insurance
HMRC Customer Service Champion
Ian Sykes, HM Revenue & Customs
Joy Dwyer-Smith, HM Revenue & Customs
Laura Mclean, HM Revenue & Customs
Sharon Peloe, HM Revenue & Customs
Conduct & Culture
Sponsored by
Best Company to Work for in Collections
HM Revenue & Customs - Debt Management Telephone Centre
HM Revenue & Customs - Field Force
Best Company to Work for in Financial Services
Excellence in Treating Customer Vulnerability - Collections & Debt Management
High Court Enforcement Group
Orbit and United Utilities
Excellence in Treating Customer Vulnerability - Lending
Nationwide Building Society
Fair Lender
Places for People Financial Services
Outstanding Conduct in Collections
Nationwide Building Society
Phillips & Cohen Associates (UK)
Credit
Best Commercial Credit Team
VFS Financial Services - Credit, Service Centre North West
Best Consumer Credit Team
AXA Personal Direct & Retail Partnerships - Customer Accounts Team
Morses Club - Customer Experience Team
Elevate Credit International - Sunny Marketing Team
Credit Risk Excellence
Lending
Sponsored by
Best Consumer Lender
Best SME Lender
Nucleus Commercial Finance
Best SME Lender (Heavyweight division)
Hitachi Capital Business Finance, a subsidiary of Hitachi Capital (UK)
Innovation in Lending
Lending for Everyone
Places for People Financial Services
Technology
Sponsored by
Best Credit & Collections Technology
Data & Analytics Expertise
Gamechanger
Carphone Warehouse & Equifax
Ghost Suite (by JMAC Business Consulting)
Innovation in Customer Contact
AXA Insurance - Speech Analytics Team
© Shard Financial Media Ltd 2017