The judges for the Credit Awards 2017 were selected from across the industry and represent law firms, lenders and trade bodies. The Credit Awards judges independently review and score all of the qualifying entries and compile the finalists and overall winners of each category.
Chris is Head of Collections & Recoveries at Nationwide with an overall remit for arrears management of the Nationwide group secured and unsecured core brands including the Specialist Lending portfolio.
Prior to Nationwide was UK Head of Collections for Citi for 2 years, Head of Collections at HBOS for 5 years and he spent 4 years at Capital One where he was responsible for delivery of all Credit Card Collections operations
Chris is married with two children and supports both Derby County and FC Barcelona
Clare Barclay is the is the general manager of Marketing & Operations for Microsoft UK. Her remit covers the sales, marketing and services resources in each of the business groups, strategy and planning for the UK subsidiary, as well as leading the marketing teams responsible for promoting the company’s consumer and commercial products and services.
Clare has been in the IT industry for more than 20 years. Her diverse experience working for Microsoft spans 15 years, most recently as the General Manager of the Small, Medium Enterprise & Partner Group, where she oversaw the sales of all products and solutions into the Small and Medium Enterprise customers through distribution and our reselling channel.
Prior to this at Microsoft, she has occupied a number of senior positions in the company across partner, European strategy and the enterprises services divisions.
Before joining Microsoft, Clare held a number of business development and marketing related roles within the IT channel and distribution. She lives in London with her husband and 2 young sons.
Peter trained as a lawyer at Ashurst, before leaving to join RBS as a banker. Disillusioned with banking’s failure to serve the British public, Peter jumped at the chance to help Rhydian define the principles of a company intent on disrupting the sector. “Working in finance, I was all too aware of the inefficiencies of the big institutions and so was compelled to make RateSetter a success and to give people a tool that put them back in control of their own money. The success of peer-to-peer feels inevitable. The internet is breaking down all sorts of barriers and now it’s given us an opportunity to change the way people interact with their money. The decision to use peer-to-peer finance has become an easy one to make for those who take the time to consider it.
Luke is responsible for day to day as well as the strategic vision for Shard Media Group, with 20 years of experience in B2B financial services.
Leading SMG, Luke draw’s on experience in the mortgage, retail finance, private equity and venture capital sectors, aligned with traditional media, digital and events.
Teresa Callaghan, Executive Vice Chair of The Association of Credit Professionals, with over 30 years’ experience in Credit Management in a breadth of industries from Mortgages, Utilities, Asset Finance, Debt Purchase and more recently as Credit Manager for Mishcon de Reya LLP, a London based Law Firm with over 700 employees.
Nick Cherry is Managing Director at Phillips & Cohen Associates International Ltd, the international arm of the globe’s leading compassionate, deceased account management business.
Nick has over 20 years’ experience in the credit industry and was elected Vice President of the UK Credit Services Association in February 2017 after joining the Board in 2013. Nick is currently responsible for all aspects of the UK operation, and for driving the international growth of the business across new markets including the rapidly growing Australian & recently incorporated Spanish operations.
Alistair Chisholm was appointed the Creditor Liaison Policy Officer for Citizens Advice in June 2012. His responsibilities include working with creditors to promote good practice in assisting people experiencing financial difficulty, and to support better collaboration between creditors and the free advice sector. His current priorities include work around financial abuse, and public sector debt collection. Alistair has worked in the free advice sector as a manager, debt adviser and volunteer since 2004 and before joining the advice sector Alistair he worked as an academic, specialising in twentieth Century history.
Spent over 40 years in Credit and Collections industry with a number on international companies (Hertz, Sun Microsystems, Tech Data). Working in international environments in all aspects of Credit Collections and Credit Assessment including implementing global policy, global workflow and scoring tools and managing global teams to achieve successful results. Honoured to receive F.C.I.C.M. membership.
Fred Crawley is consulting editor at Credit Strategy. He has been a financial journalist since 2008, covering consumer and commercial lending of all kinds, and specialises in the car finance market. He has chaired judging panels for awards schemes in the asset finance, car finance, accounting, collections, utilities and insolvency sectors.
Jasper is a career Credit Management professional whose previous roles include the Head of Secured Collections and Recoveries for Lloyds Banking Group and HBOS. Jasper is currently head of Debt Management for the RBS and responsible for the Personal and Business Banking portfolios.
Tim has spent thirty years in private equity and until the end of 2015 was a Managing Director at LDC, the private equity arm of Lloyds Bank. Prior to that he worked at 3i and Royal Bank Private Equity.
Tim now Chairs the Palatine Impact Fund, is a member of the LMS plc Investment Committee and sits on the Advisory Boards of various companies.
Global Credit Manager
Shell International Trading and Shipping Company
I currently work at Shell Trading & Supply as the Oil Global Credit Manager. I look after a team of 40 Credit Professionals in 7 countries dealing with crude and product deals. I have more than 20 years’ experience in Credit Management in a variety of industries and company sizes.
Chris Fitch is a research fellow at the Royal College of Psychiatrists. He currently leads a programme of work on the relationship between financial difficulties and mental health problems, with a particular focus on providing professionals from different sectors (including financial services and the NHS) with the tools and skills needed to work with customers reporting these dual problems.
Chris also sits as a member of MALG’s Mental Health Working Party which produced both editions of The MALG Good Practice Awareness Guidelines for Consumers with Mental Health Problems and Debt together with the three editions of the Debt & Mental Health Evidence Form. He undertook (with Ryan Davey) the first-ever survey of front-line debt collection staff’s experience of working with indebted customers with mental health problems in 2009/2010.
Prior to this, Chris worked in international HIV prevention among drug injectors and sex workers for Imperial College Medical School, the World Health Organisation and the United Nations Programme on AIDS.
Head of Consumer & Mortgage Finance, Finance & Leasing Association
Finance & Leasing Association (FLA)
Fiona joined the Finance & Leasing Association as Head of Consumer and Mortgage Finance in 2008.
A qualified barrister, Fiona heads up the Consumer Finance Division leading on regulatory and policy issues. She was previously Senior lawyer at the Council of Mortgage Lenders.
Owen is Managing Director Acquisitions, Europe for PRA Group, a global leader in acquiring and collecting non-performing loans.
He is responsible for the company’s investment activity in the UK, Spain and Portugal and is member of PRA Group’s European Corporate Management Team.
Owen has more than 25 years of senior level experience within the credit and collections industry and joined PRA Group in 2012 after having previously held a number of senior roles within the UK and Europe.
Head of Conference Production
Head of Recoveries
Eric holds executive responsibility for all retail conduct matters, including payments, credit, general insurance and savings across commercial, retail and private banking portfolios at the BBA: Accountable to Retail, Bunsiness, Private Specialist and new/ challenger bank CEOs for development and delivery of sector specific strategies. He is also a non-executive director of BBA Enterprises Limited, Buckinghamshire Building Society, Registry Trust Limited and holds non-executive roles on the Government’s Credit Union Expansion Project and Regional Growth Fund.
Active senior-level engagement with EU and UK politicians, regulators, consumer advocates and policy makers on a range of issues to rebuild trust, champion growth and support consumers.
A journalist of 12 years, Marcel Le Gouais is editor of Credit Strategy. He has worked for various national newspapers and magazines including The Daily Telegraph and The Times, along with websites such as MoneySavingExpert and Moneysupermarket.com.
With a career in U.K. Banking covering almost 30 years, Rob is the Chief Credit Officer at Bank of Ireland (UK) with responsibility for Retail and Commercial Credit Risk. Most recently Rob worked at the Prudential Regulation Authority where he became Head of Division for Credit Risk, covering Retail, Commercial, Structured Finance and IRB.
Ged is a social entrepreneur with a varied career spanning senior positions in law, venture capital, private equity, turnarounds, technology and consumer finance. He originally came up with the idea for Uberima whilst watching the classic Christmas film It’s a Wonderful Life. He has used his wide range of experience to lead Uberima’s building of a next generation consumer finance platform from scratch. The platform is a unique combination of technologies – FinTech (including proprietary credit decisioning), RegTech and (crucially for a b2c business) balance sheet. Uberima is set for a major marketing push in 2017 and was re-branded Auden Group in March.
Mark is a partner at Blenheim Chalcot and chairs a number of businesses, primarily in the Financial Services sector. Mark was founder and CEO of TDX Group which he led for nearly 8 years. Mark previously worked for Capital One in analytics, marketing, risk and operations roles both in the UK and US.
Kamala is the publisher of Credit Strategy and began the magazine more than fifteen years ago, bringing a range of other credit products to market including the Credit Summit and Credit Awards. A journalist by training, she is a trustee of the financial education charity, Credit Action, and is a freeman of the Guild of Stationers and Newspapermakers.
With over 35 years of credit & collections industry experience, including 8 years as Managing Director of iQor in the UK & Canada, John has been a Director and Council Member of the Credit Services Association since 2009. Following 3 years as Vice President, he became CSA President in February 2017.
Karen specialises in civil litigation, insolvency, debt and asset recovery.
Karen is a previous winner of Credit Strategy’s “ Litigation Specialist of the Year” and a recognised leader in her field with over 20 years experience.
Nigel has worked at Santander since 2009, he is currently the Director for Secured Credit Risk, covering residential and buy to let lending, prior to this he was the Credit Risk Director for Unsecured retail lending. Before joining Santander Nigel held a number of senior risk roles in the US and UK including GE, Morgan Stanley and RBS.
Andy Taylor joined HCBF in February 2013 as Sales Manager Commercial Broker and stepped into the role of Head of Sales in April 2015. He looks after a team of Account Managers and has been instrumental in development of Mercury, the online proposal system and the H-App iPad calculation tool for the account managers. Andy has worked exclusively in the asset finance industry, previously with GE Capital and HBOS before moving to become part of the launch team at First National Asset Finance in 2001, which became Abbey Business and then ING Lease
David joined Intelligent Environments in 2012, bringing over 15 years hands-on experience of the financial services software industry. He is responsible for the day-to-day running of the company, working closely with all divisions of the business to effectively determine and define the organisation’s overall strategy, strategic partnerships and global sales and marketing activities.
Prior to joining the organisation, he was CEO at electronic trading, risk and exchange systems provider, Patsystems Group, a role he held for 6 years. While in this position David led a geographically diverse team across 7 global offices and oversaw exponential growth across all markets, particularly in the Asia Pacific region as well as the identification and execution of a major acquisition in the US. Before this he was the CEO and Managing Director of retail financial systems provider, AttentiV, a role he held for eight years.
David Woodward joined SD Worx as CIO in 2004. In 2011 his role changed to Chief Product Officer, enabling him to focus on all product strategy within the UK.
David has a superb team of Product Managers, who between them direct and manage SD Worx Payroll, HR, WFM and Pension solutions.